Frequently Asked Questions

Shipments for many international countries have been suspended at this time due to Covid-19. For now, we will only be able to ship to the US, Mexico and Canada. 

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Many of our customers call and email with similar questions. We hope the answers to these frequently asked question can help ease your ordering process through Woodland Essence! 

*At this time, we are not taking returns, or exchanges*

 WE WILL NOT UNDER ANY CIRCUMSTANCES BE ABLE TO CHANGE, OR ALTER ANY ORDERS ONCE THEY ARE PLACED, SO PLEASE BE SURE YOUR INFORMATION INCLUDING: PRODUCTS ORDERED, BILLING INFORMATION, NAME AND SHIPPING ADDRESSES ARE CORRECT BEFORE CHECKING OUT. WE WILL ALSO NOT BE ACCEPTING RETURNS AT THIS TIME DUE TO HEALTH AND SAFETY REASONS. Thank you! 

FREQUENTLY ASKED QUESTIONS: 

Ordering Online?

*We are open 7 days a week for online ordering! 

*Phone calls & Emails are open Monday - Thursday 9:00AM - 3:00PM EST

Tel: (315)-845-1515 

Email: office@woodlandessence.com 

*Orders placed Thursday afternoon - Sunday will be shipped the following week. 

International Customers*NEW*: 

In recent events with many changes to the USPS, we cannot guarantee a time frame for package delivery. Many packages are being held for long periods of time at distribution centers or at the border. We as a small business cannot do anything once the packages leave our facility, so delivery is dependent on the postal service solely. If placing an order, please expect a delay. 

Cancellations *NEW* 

If you place an order, where it has been paid for and you would like to cancel it, we are charging a 15% restocking fee for that order. If the order has already been processed and packed, you will not be able to cancel the order. So please make sure the products you order are the correct ones! 

 

What Is The Difference Between A Tincture And A Liquid Extract? 

A tincture and a liquid extract are the same thing! Each is a preparation in which the active principles of an herb are extracted into alcohol. This concentrates and preserves the medicinal qualities of the herb.

What Kind Of Alcohol Is Used In Your Products?

We use Organic Cane alcohol for all our products that require alcohol. 

Can You Recommend Treatment For My Situation?

Due to FDA regulations, we are not allowed to offer information on herbal actions, diagnoses or treatment. We recommend contacting a local herb practitioner in your area. Many herbalists can be found on Stephen Buhner's website. Even if they are not in your area, please reach out to them. Many will do consults over the phone or by email.

Can You Tell Me What These Herbs Are Used For?

Again, due to FDA regulations we are not allowed to discuss usage of each herb. There are a lot of great resources for herbs. Online can sometimes have incorrect information, but look for books by Stephen Buhner, Rosemary Gladstar, David Winston, Richo Cech, Matthew Wood and William Rawls.

How Do You Take A Liquid Extract?

A liquid extract, or a tincture, can be taken straight out of the dropper; however, this may not be the most pleasing flavor. You may add your extract to a little water or juice and drink between or with meals.

Do I Need To Refrigerate My Liquid Extracts?

No, you do not need to keep tinctures refrigerated, however we do recommend keeping them in a cool, dark place to improve shelf life. 

What Is The Shelf Life Of A Liquid Extract?

A liquid extract will last 5 years, opened or unopened. 

How Long Does A 4 Ounce Bottle Last?

If you are following a suggested dosage of 30 drops, 3 times a day, a 4 ounce bottle will last 3 weeks.

Can We Visit The Business Or Stop By To Purchase Products?

No, as much as we love our customers, Woodland Essence is not a store front or open to the public. Please place all orders via phone, email or online!

Can I Delete Or Change Items In My Shopping Cart On The Website?

Yes, you can! Just go to your shopping cart and click inside the box of the item with the quantity that you would like to change- you can enter 0, to delete completely or enter any other number to increase or decrease the quantity and then click update (this button will be next to the CHECK OUT button).

 How Many Drops Are In Each Size Bottle? 

A 1 ounce bottle holds 500 drops of product. A 2 ounce bottle holds 1000 drops of product. A 4 ounce bottle holds 2000 drops of product and an 8 ounce bottle will hold 4000 drops of product!

 Are Our Packing Materials Biodegradable Or Recyclable? 

YES! We have biodegradable packing peanuts that can be added to water to be dissolved or can be put in your compost at home. We also use biodegradable versa-pack and biodegradable "Plastic" bags to wrap the bottles, which can also be added to compost or used around plants in your garden. The only items we use that are not biodegradable is bubble wrap and air pillows, but both are recyclable.  

Custom Blend Tinctures

We are no longer making custom blended tinctures due to simplifying our business. 

 

FREQUENTLY ASKED SHIPPING QUESTIONS

What Type Of Shipping Is Used?

Within the US: USPS Priority Shipping, & UPS Ground Shipping. 

International: We also use the US Post Office for international orders. All international orders must be shipped using Priority Shipping. We can no longer offer First Class International shipping, outside of Canada and Mexico, due to the lack of tracking once they leave the US border. Unfortunately, many packages have been lost entirely. 

Where Do We Ship Internationally?

Currently we are only able to ship to Canada and Mexico due to current suspensions placed by the USPS System. 

How Much Will The Shipping Cost?

Shipping costs are based on weight. You can enter your order into our website and see the shipping costs before payment is required. This is the easiest way to generate potential shipping costs.

International customers, you will be charged additional customs fees. We do not know what these fees will be, so you will need to research this.

Changing Shipping Methods?

Once an order has been placed, we can no longer go back in and change the shipping method. If you would like to have Expedited or UPS shipping (if possible in your location) please email office@woodlandessence.com or call (315)-845-1515 BEFORE placing your order. 

Will I Get Tracking Information?

Once your package finishes up in our shipping department, you will receive an email with your tracking information. All packages will receive a tracking number separate from the sales receipt which will also be emailed. Please make sure you check the email you used to place your order.

How Long Will It Take For My Package To Arrive?

Within the US: Domestic packages usually take 1-2 weeks to arrive, depending on your location. We are not open on Friday, Saturday or Sunday and packages leave for the Post at 3:00 PM each afternoon. Generally, packages are sent within 24 hours, but if orders are placed on Thursday or Friday, they will not go out until the following week.

We are working hard to meet the recent increase in demand of our products. We ask for your kind patience; please know that once you receive and email with your tracking information that your package is on its way to you. Thank you! 

International: Orders can take 4-6 weeks, and sometimes more to arrive due to customs. See below for more information.

What Happens If My Package Is Lost Or Stolen In The United States?

When the tracking from your package indicates that it was delivered, we are no longer responsible. If you did not receive your package, please print out the tracking information and take it to your local Post Office and they will help you. Often the package is at your Post Office-or delivered to a neighbor-or the delivery slip blew away. If you live someplace where your packages are left in a public space, you might want to consider shipping to a more secure location.

What Happens If My International Package Is Lost Or Left In Customs?

We cannot refund lost/slow packages or packages that are held in customs. It is your responsibility to know about your country’s custom’s rules. Each country has different rules for allowing herbs into the country. Clearing customs is the slowest part of the delivery. It can add many days to shipping time. We will not change any information on customs documents. If you choose to refuse your package, we can only refund you once the package arrives back at Woodland Essence - which can take several weeks or months.

Why Isn’t There Free Shipping?

We are a small company and cannot absorb the cost of free shipping. We could raise our prices to cover the free shipping, but instead we have chosen to have our product prices reflect the cost of the item only, not the shipping too!

Returns *UPDATED* 

Due to the nature of our products, we cannot accept returns once the seals on bottles have been removed. We do not accept returns on custom formulas, closeout items or items that have been held for long periods of time.  

Due to the recent pandemic, we cannot accept returns at this time for health and safety reasons. If a mistake has been made with your order because of us, or if a bottle arrived broken, we ask for you to email us with a picture of the bottle (sealed if unbroken) and the receipt you received in your box for proof, and we will send you the correct item! 

Normally, we would accept returns up to 14 days from purchase date if bottles are sealed. We hope to get back to this soon! 

Refunds (if applicable)

Once your return has been processed a refund will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note that if products are returned voluntarily, we DO NOT refund shipping.

Late Or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at office@woodlandessence.com.

Exchanges (if applicable)

We only replace items if they are broken or damaged. If you need to exchange a broken item for the same item, please email us at office@woodlandessence.com.

Order Additions

Please double check your order before checking out. Note that we cannot add onto, nor change your order once it is placed. 

Return Address

To return your product, you should mail your product to: 392 Tea Cup Street Cold Brook New York US 13324

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If the tracking for your package says delivered, Woodland Essence is not responsible for your lost or stolen package. We will replace broken products. 

Sale Items 

If you purchase any Closeout, Sale or Discounted items, they are non-refundable and cannot be returned. All sales are final. 

Right To Refuse Service 

Any companies or persons causing disruption, becoming hostile, or who harass an employee of Woodland Essence can be turned away from ordering with us again. 

 

 

Woodland Essence is not responsible for any individual's use our products. 
Each person's response to herbs may differ. 
Consult a qualified health care practitioner for guidance. 
Prices subject to change.