- Shipping FAQ's
- Where Do We Ship
- Terms of Service
Many of our customers call and email with similar questions. We hope the answers to these frequently asked question can help ease your ordering process through Woodland Essence!
We love having sales and promotional offers for our customers and do them as often as we can. You can expect a sale or promotion seasonally, monthly, or for special occasions- all offers are sent through our newsletter which you can sign up for at the bottom of our website!
Once an order has been placed with the sale code entered at checkout, the order can no longer be edited or altered, so please double check shipping and billing addresses BEFORE checking out. Orders placed before or after the dates listed for sales/promotions cannot be refunded, cancelled or edited to have the discount. Sale codes are always a “one use per customer,” & cannot be reused. Dates for the codes are always listed in the newsletter (make sure to double check the dates & times when codes go live.) Items purchased with a discount cannot be returned or refunded when at a reduced price. All Sales Are Final. When checking out, please make sure you are typing in the correct code in the promotional box (spelling, capitalization, symbols.) Shipping and delivery during Sale dates are subject to change. With an influx of orders during these promotions we need a little extra time to get your products to you. Please remember that we are a very small company, and we do our best! All these specifications are to ensure that our team is running optimally for you to get your packages out as efficiently and quickly as possible.
What is the difference between a tincture and a liquid extract?
A tincture and a liquid extract are the same thing! Each is a preparation in which the active principles of an herb are extracted into alcohol. This concentrates and preserves the medicinal qualities of the herb.
What kind of alcohol is used in your products?
We use Organic Cane alcohol for all our products that require alcohol.
Can you recommend treatment for my situation?
Due to FDA regulations, we are not allowed to offer information on herbal actions, diagnoses or treatment. We recommend contacting a local herb practitioner in your area. Many herbalists can be found on Stephen Buhner's website. Even if they are not in your area, please reach out to them. Many will do consults over the phone or by email.
Can you tell me what this herb is used for?
Again, due to FDA regulations we are not allowed to discuss usage of each herb. There are a lot of great resources for herbs. Online can sometimes have incorrect information, but look for books by Stephen Buhner, Rosemary Gladstar, David Winston, Richo Cech, Matthew Wood and William Rawls.
How do you take a liquid extract?
A liquid extract, or a tincture, can be taken straight out of the dropper; however, this may not be the most pleasing flavor. You may add your extract to a little water or juice and drink between or with meals.
Do I need to refrigerate my liquid extracts?
No, you do not need to keep tinctures refrigerated, however we do recommend keeping them in a cool, dark place to improve shelf life.
What is the shelf life of a liquid extract?
A liquid extract will last 5 years, opened or unopened.
How long does a 4 ounce bottle last?
If you are following a suggested dosage of 30 drops, 3 times a day, a 4 ounce bottle will last 3 weeks.
Can we visit the business or stop by to purchase products?
No, as much as we love our customers, Woodland Essence is not a store front or open to the public. Please place all orders via phone, email or online!
How many drops are in each size bottle?
A 1 ounce bottle holds 500 drops of product. A 2 ounce bottle holds 1000 drops of product. A 4 ounce bottle holds 2000 drops of product and an 8 ounce bottle will hold 4000 drops of product!
Are our packing materials biodegradable or recyclable?
YES! We have biodegradable packing peanuts that can be added to water to be dissolved or can be put in your compost at home. We also use biodegradable versa-pack and biodegradable "Plastic" bags to wrap the bottles, which can also be added to compost or used around plants in your garden. The only items we use that are not biodegradable is bubble wrap and air pillows, but both are recyclable.
Shipments for many international countries have been suspended at this time due to Covid-19. For now, we will only be able to ship to the US, Mexico and Canada. Thank you. Woodland Essence cannot ship to Great Britain or the EU at this time. We will be reviewing this situation in the coming months. We are very sorry for this inconvenience.
What type of shipping is used?
Within the US: USPS Priority Shipping, & UPS Ground Shipping.
International: We also use the US Post Office for international orders. All international orders must be shipped using Priority Shipping. We can no longer offer First Class International shipping, outside of Canada and Mexico, due to the lack of tracking once they leave the US border. Unfortunately, many packages have been lost entirely.
Where do we ship internationally?
Currently we are only able to ship to Canada and Mexico due to current suspensions placed by the USPS System.
How much will the shipping cost?
Shipping costs are based on weight. You can enter your order into our website and see the shipping costs before payment is required. This is the easiest way to generate potential shipping costs.
International customers, you will be charged additional customs fees. We do not know what these fees will be, so you will need to research this.
Will I get tracking information?
Once your package finishes up in our shipping department, you will receive an email with your tracking information. All packages will receive a tracking number separate from the sales receipt which will also be emailed. Please make sure you check the email you used to place your order.
How long will it take for my package to arrive?
Within the US: Domestic packages usually take 1-2 weeks to arrive, depending on your location. We are not open on Friday, Saturday or Sunday and packages leave for the Post at 3:00 PM each afternoon. Generally, packages are sent within 24 hours, but if orders are placed on Thursday or Friday, they will not go out until the following week.
We are working hard to meet the recent increase in demand of our products. We ask for your kind patience; please know that once you receive and email with your tracking information that your package is on its way to you. Thank you!
International: Orders can take 4-6 weeks, and sometimes more to arrive due to customs. See below for more information.
What happens if my package is lost or stolen in the United States?
When the tracking from your package indicates that it was delivered, we are no longer responsible. If you did not receive your package, please print out the tracking information and take it to your local Post Office and they will help you. Often the package is at your Post Office-or delivered to a neighbor-or the delivery slip blew away. If you live someplace where your packages are left in a public space, you might want to consider shipping to a more secure location.
What happens if my International package is lost or left in customs?
We cannot refund lost/slow packages or packages that are held in customs. It is your responsibility to know about your country’s custom’s rules. Each country has different rules for allowing herbs into the country. Clearing customs is the slowest part of the delivery. It can add many days to shipping time. We will not change any information on customs documents. If you choose to refuse your package, we can only refund you once the package arrives back at Woodland Essence - which can take several weeks or months.
Why isn’t there free shipping?
We are a small company and cannot absorb the cost of free shipping. We could raise our prices to cover the free shipping, but instead we have chosen to have our product prices reflect the cost of the item only, not the shipping too!
We cannot cancel any orders that have already been processed and shipped as they are no longer in our hands.
Cancellations can only be made if the order is placed Monday - Thursday 9:00AM - 2PM EST and is still within our facility. We are not here Friday - Sunday so orders placed on those days are sent out Monday morning. Our Office email is extremely busy on Mondays and we may miss a cancellation request if it was sent on the weekend which is why we cannot promise to cancel an order placed Friday - Sunday.
We also have a 15% restocking fee for any orders being cancelled.
We urge customers when placing orders to recheck and make sure the order information is correct before purchasing to avoid this issue!
Where Do We Ship
Where Do We Ship
Woodland Essence currently only ships within the US, Canada & Mexico.
Countries we currently ship to:
Within the US, Canada & Mexico.
Terms of Service
Terms of Service
Woodland Essence is not responsible for any individual's use our products. Each person's response to herbs may differ. Consult a qualified health care practitioner for guidance. Prices subject to change.
Due to the nature of our products, we cannot accept returns once the seals on bottles have been removed. We do not accept returns on custom formulas, closeout items or items that have been held for long periods of time.
Due to the recent pandemic, we cannot accept returns at this time for health and safety reasons. If a mistake has been made with your order because of us, or if a bottle arrived broken, we ask for you to email us with a picture of the bottle (sealed if unbroken) and the receipt you received in your box for proof. Then we will send you the correct item.
Normally, we would accept returns up to 14 days from purchase date if bottles are sealed. We hope to get back to this soon!
Refunds (if applicable)
Once your return has been processed a refund will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note that if products are returned voluntarily, we DO NOT refund shipping.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are broken or damaged. If you need to exchange a broken item for the same item, please email us at email@example.com.
Please double check your order before checking out. Note that we cannot add onto, nor change your order once it is placed.
Right to refuse service
Any companies or persons causing disruption, becoming hostile, or who harass an employee of Woodland Essence can be turned away from ordering with us again.
Section 1 - What Do We Do With Your Information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Section 2 - Consent
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
Section 3 - Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Section 4 - Shopify
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment through paypal to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Section 5 - Third-party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Section 6 - Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Section 7 - Cookies
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
Section 8 - Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
This website is operated by Woodland Essence. Throughout the site, the terms “we”, “us” and “our” refer to Woodland Essence. Woodland Essence offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Section 1 - Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Section 2 - General Conditions*
We reserve the right to refuse service to anyone for any reason at any time.*
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Section 3 - Accuracy, Completeness and Timeliness of Information
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
This site may contain certain historical information, which may not be current and is provided for your reference only. We will be updating the website as new information becomes available. We reserve the right to modify the contents of this site, but do so without obligation. * Please note that due to FDA regulations, we are unable to state specific health related facts for any and all products on this website. You agree that it is your responsible to monitor changes made to our website, and seek further information on your own. Apologies for our not being able to cite references and information about the products we sell ~ we wish we could!
Section 4 - Modifications to the Service and Prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Section 5 - Products or Services (if Applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities.
We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Section 6 - Accuracy of Billing and Account Information
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
Section 7 - Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Section 8 - Third-party Links
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Section 9 - User Comments, Feedback and Other Submissions
If, at our request, you send certain specific submissions (for example facebook comments and tags in posts) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Section 10 - Personal Information
Section 11 - Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Section 12 - Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Section 13 - Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Woodland Essence, our owners, employees, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Section 14 - Indemnification
You agree to indemnify, defend and hold harmless Woodland Essence and our owners, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Section 15 - Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Section 16 - Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Section 17 - Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Section 18 - Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 392 Tea Cup Street, Cold Brook New York US 13324.
Section 19 - Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Section 20 - Contact Information
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.