Frequently Asked Questions:
Sale/Promotion Disclaimer?
We love having sales and promotional offers for our customers and do them as often as we can. You can expect a sale or promotion seasonally, monthly, or for special occasions- all offers are sent through our newsletter which you can sign up for at the bottom of our website!
Once an order has been placed with the sale code entered at checkout, the order can no longer be edited or altered, so please double check shipping and billing addresses BEFORE checking out. Orders placed before or after the dates listed for sales/promotions cannot be refunded, cancelled or edited to include the discount. Sale codes are always a “one use per customer,” & cannot be reused. This includes any new subscriber codes. You CANNOT use the same code multiple times under the same name with a different email. YOUR ORDER WILL BE CANCELLED. Dates for the codes are always listed in the newsletter EST (make sure to double check the dates & times when codes go live.) All sale items are subject to change, not all items are discounted, there are exclusions with each sale! Merchandise is never discounted. ALL SALES ARE FINAL. When checking out, please make sure you are typing in the correct code in the promotional box (spelling, capitalization, symbols.) Shipping and delivery during Sale dates are subject to change. With an influx of orders during these promotions we need a little extra time to get your products to you. Please remember that we are a very small company, and we do our best. Implementing this policy is to ensure we can smoothly process orders & get your packages to you in a timely manner!
***Bundles, Glycerites, Closeout, Discounted items & Merchandise not included in promotions.
What is the difference between a tincture and a liquid extract?
A tincture and a liquid extract are the same thing! Each is a preparation in which the active principles of an herb are extracted into alcohol. This concentrates and preserves the medicinal qualities of the herb.
What kind of alcohol is used in your products?
We use Organic Cane alcohol for all our products that require alcohol.
Can you recommend treatment for my situation?
Due to FDA regulations, we are not allowed to offer information on herbal actions, diagnoses or treatment. We recommend contacting a local herb practitioner in your area. Many herbalists can be found on Stephen Buhner's website. Even if they are not in your area, please reach out to them. Many will do consults over the phone or by email.
Can you tell me what this herb is used for?
Again, due to FDA regulations we are not allowed to discuss usage of each herb. There are a lot of great resources for herbs. Online can sometimes have incorrect information, but look for books by Stephen Buhner, Rosemary Gladstar, David Winston, Richo Cech, Matthew Wood and William Rawls.
How do you take a liquid extract?
A liquid extract, or a tincture, can be taken straight out of the dropper; however, this may not be the most pleasing flavor. You may add your extract to a little water or juice and drink between or with meals.
Do I need to refrigerate my liquid extracts?
No, you do not need to keep tinctures refrigerated, however we do recommend keeping them in a cool, dark place to improve shelf life.
What is the shelf life of a liquid extract?
A liquid extract will last 5 years, opened or unopened.
How long does a 4 ounce bottle last?
If you are following a suggested dosage of 30 drops, 3 times a day, a 4 ounce bottle will last 3 weeks.
Can we visit the business or stop by to purchase products?
No, as much as we love our customers, Woodland Essence is not a store front or open to the public. Please place all orders via phone, email or online!
How many drops are in each size bottle?
A 1 ounce bottle holds 500 drops of product. A 2 ounce bottle holds 1000 drops of product. A 4 ounce bottle holds 2000 drops of product and an 8 ounce bottle will hold 4000 drops of product!
Are our packing materials biodegradable or recyclable?
YES! We have biodegradable packing peanuts that can be added to water to be dissolved or can be put in your compost at home. We also use biodegradable versa-pack and biodegradable "Plastic" bags to wrap the bottles, which can also be added to compost or used around plants in your garden. The only items we use that are not biodegradable is bubble wrap and air pillows, but both are recyclable.
What is a Flower Essence?
A Flower Essence is the process of soaking a flower/flowers in Adirondack spring water and later preserving it with Brandy alcohol, thus capturing the essence of the flower. Flower essences are one way to enjoy and embrace the spirit of a plant. When using an essence, you open to the unique gifts and healing vibrations of that flower.
The flower essences address discord on any level: physical, emotional, mental, spiritual. They act as powerful energetic remedies that work on the inner landscape, addressing emotional imprints, clearing old patterns that no longer serve you~ and freeing you to experience more balance and harmony in your life. Flower essences act as gentle reminders to guide us in our unfolding, developing our own essence along the way! *A Flower Essence is NOT an Essential Oil.
How do we make Glycerites?
Glycerites are prepared from the original herb extract, which is made with the percentage of organic cane alcohol necessary for proper extraction of the vital components in each herb. We then use a process of evaporation to remove the alcohol and then replace this with certified organic vegetable glycerine to preserve the final product.
We recommend storing glycerites in the refrigerator or a cool, dark place to extend the shelf-life, which is approximately 2 years. These sweet and tasty glycerites can be enjoyed by children and adults who may be alcohol sensitive.
What's the difference between an Extract & a Glycerite?
The main difference between an Extract and Glycerite is the base. Extract is made with an alcohol base. The Glycerite is made with a Vegetable Glycerin. Both still contain the same quality product, giving you the efficacy you're seeking. These glycerites are prepared from the original herb extract, which is made with the percentage of organic alcohol necessary for proper extraction of the vital components in each herb. We then use a process of evaporation to remove the alcohol and then replace this with certified organic Vegetable Glycerin to preserve the final product.
We started making Glycerites for those with alcohol sensitivities & children! The Glycerites don't last as long as a normal Extract, so please refrigerate them after opening!
*The cost difference in glycerites is due to the labor that goes into making them, which is much longer than a normal Extract.
Are the Extracts & Glycerites Gluten Free?
Yes, all of the Extracts & Glycerites are gluten free. We use Organic Cane Alcohol for Extracts and Organic non-GMO vegetable Glycerin for the Glycerites.
Why does a product that I usually order look different or taste different?
Product color, taste, and even smell can change depending on what material was used in a batch and where that material was sourced from. Fresh and dry material also tastes different. We change from fresh to dry depending on season and how available an herb is to us. Color, taste, or smell can also change due to the part of the plant used. Sometimes Formulas or Extracts are updated to contain a diferent part of the plant that wasn't in it before. This can also determine how much or little sediment is in your bottle. Our Extracts and Formula ingredients are subject to change, when they do we update the labelling & website so we can have the most accurate information available.
With all of that being said, we strive to give you the best product we can offer!
I received the wrong product, what do I do?
If you've received an incorrect item(s) in your order, we ask that you send photos of the incorrect bottle(s) AND the receipt that arrived in your box to our email: office@woodlandessence.com
Once we have documentation, we will send out the corrected item(s) for you. We will ask that you return the incorrect item(s) with a return label that we will provide in the box with your corrected item.
Can I take alcohol out of my Extract?
For those sensitive to alcohol, one can place 1 tsp of the Extract in a cup and cover with ½ cup very hot water. Let stand for 20-30 minutes. During this time, most of the alcohol will evaporate.
Are certain products limited?
Yes.
Products that are limited include:
Extra Empty Bottles - 4 per person max
Extra Caps/Droppers - 4 per person max