Refund policy

Due to the nature of our products, we cannot accept returns once the seals on bottles have been removed. We do not accept returns on custom formulas, closeout items or items that have been held for long periods of time.  

If a mistake has been made with your order because of us, or if a bottle arrived broken, we ask for you to email us with a picture of the bottle (sealed if unbroken) and the receipt you received in your box for proof. Then we will send you the correct item.

We accept returns up to 14 days from purchase date if bottles are sealed. 

Once your return has been processed a refund will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note that if products are returned voluntarily, we DO NOT refund shipping.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at office@woodlandessence.com.

We only replace items if they are broken or damaged. If you need to exchange a broken item for the same item, please email us at office@woodlandessence.com.

Please double check your order before checking out. Note that we cannot add onto, nor change your order once it is placed.

Any companies or persons causing disruption, becoming hostile, or who harass an employee of Woodland Essence can be turned away from ordering with us again.